ITIL® (the Information Technology Infrastructure Library) is a framework that focuses on IT service management. These practices bring IT to the foreground by aligning your business’ IT services with your needs and goals. ITIL certification training can help individuals and organizations meet their goals, increase their offerings, and provide a higher level of services. Every business wants to provide a better level of service to their customers and save money.
How Do I Achieve an ITIL Certification?
The ITIL qualifications scheme provides a modular approach to the ITIL framework. It’s comprised of a series of qualifications focused on different aspects of ITIL best practice, to various degrees of depth and detail.
These are the levels of qualifications within the scheme: