CAPPS: Implementing Cisco Collaboration Applications v1.0

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Description

Course Overview
Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating
Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Who Should Attend
The primary target audiences for the course are: 
Network administrators and network engineers 
CCNP Collaboration candidates  Secondary audiences are: 
Systems engineers 

Prerequisites
Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing 
Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP 
Basics of digital interfaces, PSTN, and VoIP 
Fundamental knowledge of converged voice and data networks and Cisco Unified
Communications Manager deployments 

Course Objectives 
Upon completing this course, you will be able to meet these objectives:
Implement Cisco Unity Connection in a Cisco Unified Communications Manager deployment
Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Course Outline

Module 1: Cisco Unity Connection

Lesson 1: Designing and Deploying Cisco Unity Connection  
Physical Server Choices for Cisco Collaboration System Applications 
VMware vSphere ESXi Versions and Licensing 
Physical and Virtual Architecture Comparison 
Virtual Machine Encapsulation and Files 
Typical Versus Custom Virtual Machine Creation 
OVA Template for Cisco Unity Connection 
Resizing Virtual Machine Resources 
Shares and Reservations 
Virtual Switch and NIC Teaming 
Storage Overview 
Sizing and Scaling Cisco Unity Connection Servers 
Active-Active, High-Availability Deployment 
Cisco Unity Connection Deployment Options
Traffic-Pattern Evaluation Example 
Cisco Unity Connection Networking 
HTTPS Networking 
Voice Profile for Internet Mail 
Cisco MediaSense Overview 
Cisco MediaSense Virtualization and Platform Overlays 
Video Compatibility Matrix and Network Topology  
Design Guidelines for Video Greetings 
Call Flows 
Voice-Messaging Call Flows in SRST and AAR Mode

Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Cisco Unity Connection Administration 
Cisco Unified RTMT 
Cisco Prime Licensing for Voice Messaging 
Add Cisco Unity Connection in Cisco PLM 
Cisco Unity Connection Integration Options 
Cisco Unity Connection SCCP Integration 
Cisco Unity Connection SIP Integration 
Cisco Unity Connection Integration Troubleshooting Tools 
On-Net and Off-Net Calls 
Call Forward Options 
Cisco Unity Connection Call Routing 
Port Monitor 
Default Call-Routing Behavior 
Integration Considerations

Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
Cisco Unity Connection Class of Service 
Cisco Unity Connection User Templates 
User-Creation Options 
Cisco Unity Connection User 
Password Settings and Roles 
User Transfer Rules 
Greetings 
TUI Experience  
Alternate Extensions 
Voice Mailbox 
Mailbox Stores and Membership 
Message Aging Policy and Mailbox Quotas 
Private Distribution Lists 
Notification Devices

Lesson 4: Configuring the Cisco Unity Connection System
Cisco Unity Connection System Settings Overview 
General Settings vs. User Settings 
General Configuration  
Time Zone Usage 
Cisco Unity Connection Distribution Lists 
Cisco Unity Connection Authentication  
Roles 
Cisco Unity Connection Restriction Tables 
Cisco Unity Connection LDAP Integration 
Import of Users from LDAP Server 
Phone Number Conversion 
Search Base 
LDAP Filter 
Import of Users from Cisco Unified Communications Manager

Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
Cisco Unity Connection Dial Plan Components 
Dial Plan Example 
Cisco Unity Connection Call Handler Types 
Call Handler Reachability
Auto-Attendant Example 
Call Handler Templates 
Call Handler Template Options 
Caller Input 
Default Call Handler Flow 
Greeting Analysis 
Caller Input Analysis 
Operator Call Handler 
Goodbye Call Handler 
Directory Handler 
Interview Handler

Lesson 6: Configuring Unified Messaging
Unified Messaging Terminology 
Single Inbox High-Level Architecture 
Single Inbox Functionality 
Unified Messaging Benefits 
Exchange Integration Options 
Cisco Unity Connection Deployment Options 
Security, Compliance, and Discoverability 
Message Synchronization Architecture 
Configure Integrated Messaging 
Task List to Set Up Unified Messaging Single Inbox 
Exchange Mailbox Moves 
Backup and Restore of Mailboxes

Lesson 7: Troubleshooting Cisco Unity Connection
Troubleshooting Cisco Unity Connection  
Reorder Tone 
Call Forward to Cisco Unity Connection 
Route Pattern Affecting Call Forward 
Login Not Working 
PIN Not Accepted 
MWI Issues 
MWI Status 
Wrong Greeting 
Time Schedule 
Voice Messages 
Call Handler Transfer Issues 
Call Handler Issues 
AAR and Cisco Unified SRST Issues 
Cisco Unified RTMT 
Cisco Unity Connection Performance Counters 
Alert Properties 
Reporting in Cisco Unity Connection 
MWI Troubleshooting 
Macro Traces

Lesson 8: Deploying Voice Mail Redundancy in Branch Offices
Introduction to Cisco Unity Connection SRSV 
Specifications for Virtual Platform Overlay 
Cisco Unity Connection SRSV Solution 
Cisco Unity Connection SRSV Licensing 
Limitations in Cisco Unity Connection SRSV Mode 
SRSV Configuration Checklist for Branch Sites 
Activate Cisco Unity Connection SRSV 
DNS, Domains, and Self-Signed Certificates 
Cisco Unity Connection SRSV Menu Overview 
SRSV Configuration Checklist for Headquarters Site 
Set Up Headquarters Cisco Unity Connection 
Automatic Provisioning and Polling 
Monitor the Provisioning and Polling Status 
Replicate System Distribution List 
Troubleshooting Issues in Provisioning

Module 2: Cisco Unity Express

Lesson 1: Designing and Deploying Cisco Unity Express
Cisco Unity Express  
Cisco Services-Ready Engine 
User Access 
Cisco Unity Express Auto-Attendant 
Schedules 
Integrated Messaging 
Distribution Lists 
Notifications
Notification for Scheduled Backup 
Cisco Unity Express Integration 
Deployment Models 
Voice Messaging System Comparison

Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Voicemail Integration on Cisco Unified Communications Manager Express 
Service Module 
Dial Peer Configuration 
Voicemail Access for SCCP Phones 
MWI for SIP-Controlled IP Phones 
MWI Options 
MWI Outcall 
MWI Using SIP Notification Messages 
MWI SIP for Ephone-dns 
Transcoding 
Connecting and Initiating Cisco Unity Express Module 
Software Installation 
Software Versions and Licenses 
Configure SIP Triggers for Default Applications: Voicemail 
Configure MWI Outcall Directory Numbers 
Configure MWI Using SIP Notify

Lesson 3: Configuring Cisco Unity Express User Accounts and Features
System Settings   
Authentication Rules 
Subscribers 
User Import 
Mailboxes 
Mailbox Defaults 
Adding Mailboxes 
Distribution Lists 
Schedules and Holidays 
Web Inbox 
Message Notification 
Privilege Levels 
Cisco Unity Express VoiceView Express 
Integrated Messaging

Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
Cisco Unity Express Auto-Attendant Overview 
Cisco Unity Express Auto-Attendant Operation Example 
Cisco Unity Express Auto-Attendant Features
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script
Comparison 
Cisco Unity Express Auto-Attendant Configuration Checklist 
Prompts 
Administration Via Telephone 
Default System Scripts 
Call Flow 
Application Ports 
Editor Express 
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts 
Scripts

Lesson 5: Troubleshooting Cisco Unity Express
Call Processing to Messaging System Call Flow 
Cisco Unified Communications Manager Express 
Cisco Unity Express Troubleshooting  
Logging 
Cisco Unity Trace Tool 
Using trace Commands via CLI 
GUI Macro Feature 
SIP Troubleshooting 
SIP Call Flow 
Troubleshooting SIP Issues 
Troubleshooting MWI Issues
Troubleshooting Mailbox Issues 
Interpreting TUI Sessions

Module 3: Cisco Unified IM and Presence Implementation

Lesson 1: Designing and Deploying Cisco Unity Express
Cisco Unified Communications Manager Presence Introduction 
Cisco Unified Communications Manager Presence 
Indicators for Speed-Dial Presence 
Cisco Unified Communications Manager Call History Presence 
Cisco Unified Communications Manager Subscribe CSS 
Cisco Unified Communications Manager Presence Groups 
Cisco Unified Communications IM and Presence Introduction 
Microsoft Integration 
OVA Template for Cisco Unified Communications IM and Presence  Cisco Unified Communications IM and Presence Cluster 
Cisco Unified Communications Manager Deployment Options 
Service Discovery 
Quality of Service 
Cisco Jabber Port Usage 
Enterprise Instant Messaging 
Multicluster Deployment 
Federated Deployment 
Microsoft OCS Federation 
Mapping of Presence Status
Federation Preparation

Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
Cisco Jabber Information Flow in Deskphone Mode 
Cisco Jabber Information Flow in Softphone Mode 
Cisco Jabber in Phone-Only Mode 
Cisco Jabber and Voicemail 
Cisco Jabber and Conferencing 
Integration with LDAP for Cisco Jabber 
Cisco Unified Communications IM and Presence, Active Directory, and Exchange 
Cisco Unified Communications IM and Presence Architecture 
Cisco Unified Communications IM and Presence Cluster 
Cisco Jabber Login Flow 
Access for Cisco Jabber without VPN

Lesson 3: Integrating Cisco Unified Communications IM and Presence
Set Up Cisco Unified Communications Manager for Presence 
Checklist for Cisco Unified Communications Manager Setup 

Cisco Jabber UC Services 
Implementing Cisco Unified Communications IM and Presence 
Checklist for Cisco Unified Communications IM and Presence Setup 
Cisco Unified Communications IM and Presence Services 
Cisco Jabber Service Discovery 
Service Discovery: Domain 
Service Discovery: Operating Mode 
Cisco UDS SRV Record 
SRV Records 
DNS SRV Record Priorities and Weights 
Troubleshoot DNS SRV Entries
Methods of Installation 
Create a Custom Installer

Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
Cisco Jabber in Phone-Only Mode 
Configure Cisco Jabber in Softphone Mode 
Legacy Client Settings 
Cisco Jabber UC Services 
Upload Jabber-Config File to TFTP Server 
Visual Voicemail Interface for Cisco Jabber 
Cisco Jabber in Softphone Mode 
Cisco Jabber Account Options 
Connection Status 
LDAP Profile Test 
Voicemail Profile Test 
Enable End Users and Devices for CTI 
Cisco Jabber in Deskphone Mode

Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
Cisco Jabber Framework Alignment 
Configuration URL 
Legacy Client Settings 
Video Features 
Dial-via-Office Reverse Calling 
Low-Bandwidth Mode 
URL Handlers 
Secure Cisco Jabber on Mobile 
Add Cisco Jabber in Cisco Unified Communications Manager 
Cisco Jabber User Configuration XML File 
Cisco Jabber Configuration Sources 
Cisco Jabber Contact Sources 
Contact Lookup  
Cisco UDS Directory Access 
Photo Support

Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
System Dashboard 
Cisco Unified IM and Presence Reporting 
Presence Viewer 
System Troubleshooter 
Cisco Jabber Connection Status 
Troubleshoot Common Cisco Jabber Issues 
Cisco Unified IP Phone Cannot Be Selected 
In Softphone Mode, Telephony Is Not Possible 
Users Are Not Shown as On the Phone During an Active Call 
End User Cannot Log into Cisco Jabber 
Search for Contacts Returns No Results 
End User Cannot Control the Cisco Unified IP Phone 9971 
Trace Filter Settings 
Troubleshoot SIP Integration

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
Cisco Prime Collaboration Overview 
Complete Lifecycle Management 
Cisco Prime Collaboration Standard and Advanced 
Automated System Provisioning 
Domains, Service Areas, and Subscriber Types: Example 
Administration Levels 
LDAP Import 
Subscriber Roles 
Deployment Aspects in Cisco Prime Collaboration 
Day-1 Services Infrastructure 
Day-2 Services 
Single Provisioning Interface 
Multilanguage Support 
Dashboard 
Cisco Prime Telephone Self-Care

Lesson 2: Describing Video Infrastructure
Collaboration Infrastructure  
Architectural Evolution 
Combined Model and Methods 
Cisco Prime Collaboration Manager 
High-Level Function of Collaboration Infrastructure 
Dual Approach 
Cisco TelePresence VCS Characteristics 
Cisco VCS Cluster Size 
Call Control Terminology
Connecting Cisco Unified Communications Manager and VCS Clusters 
Dial Plans 
Conferencing 
Multiparty Conferencing 
Cisco TelePresence Conductor 
Cisco Jabber Video for TelePresence (Movi) 
DNS SRV Records 
Automated Provisioning with Cisco VCS and TMS 
Portfolio Simplification

Lesson 3: Describing Cisco TMS
Cisco TMS Introduction 
Business Needs for Cisco TMS 
Cisco TMS Platform Overview 
Cisco TMS Overview 
Endpoint and Infrastructure Support 
Cisco TMS Scale and Management 
Cisco TMS Conference Call Routing 
Cisco TMS Conference Port Reservation 
Call Launch Options 
Calendaring Options 
Cisco TelePresence Conductor Support 
Recommended Cisco TMS Scheduling Deployment Mode 
Adding Cisco VCS Endpoints to Cisco Unified Communications Manager 
Integration of Cisco TMSXE with Microsoft Exchange 
Cisco TMS Provisioning Extension

Labs
Lab1: Integrating Cisco Unity Connection with Cisco Unified Communications Manger
Lab 2: Configuring Cisco Unity Connection Users
Lab 3: Configuring Cisco Unity Connection System Settings
Lab 4: Implementing Cisco Unity Connection Call Management
Lab 5: Configuring Cisco Unified Messaging
Lab 6: Troubleshooting Cisco Unity Connection (Optional)
Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Lab 8: Configuring Cisco Unity Express System Setting and Users
Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
Lab 10: Troubleshooting Cisco Unity Express (Optional)
Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
Lab 12: Configure Unified Communications IM and Presence Features and Implement Cisco Jabber Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)
Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional)
Lab 15: Provisioning with Cisco Prime Collaboration
Lab 16: Deploying Cisco TMS and Video Applications