ITIL® Service Offerings & Agreements Series

Description

• Course 01 – Course Introduction – 12mTopic A – Course Organization
  Topic B – Course Conventions & Agenda
• Course 02 – Service Offerings & Agreements – 39mTopic A – Introduction to Service Offerings & Agreements
  Topic B – Service Offerings & Agreements Principles
  Topic C – Service Offerings & Agreements Context
  Topic D – Service Offerings & Agreements Summary
• Course 03 – SOA Processes – 4h 2mTopic A – Service Portfolio Management
  Topic B – Service Catalog Management
  Topic C – Service Level Management
  Topic D – Demand Management
  Topic E – Supplier Management
  Topic F – Financial Management
  Topic G – Business Relationship Management
  Topic H – SOA Processes Summary
• Course 04 – Organizing, Technology & Implementation – 37mTopic A – Organizing for SOA
  Topic B – SOA Technology & Implementation
  Topic C – Organizing, Technology & Implementation Summary