Description
- Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda - Course 02 – Service Transition – 31m
Topic A – Introduction to Service Transition
Topic B – Principles of Service Transition
Topic C – Service Transition Summary - Course 03 – Service Transition Processes – 3h 53m
Topic A – Planning & Support
Topic B – Change Management
Topic C – Service Asset & Configuration Management
Topic D – Release & Deployment Management
Topic E – Service Validation & Testing
Topic F – Change Evaluation
Topic G – Knowledge Management - Course 04 – Common Service Transition Activities – 35m
Topic A – Common Activities
Topic B – Common Activities Summary - Course 05 – Structure, Technology & Implementation – 57m
Topic A – Organizing Service Transition
Topic B – Technology Considerations
Topic C – Implementing Service Transition
Topic D – Structure, Technology & Implementation Summary
