ITIL Lifecycle Continual Service Improvement (CSI)

This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Continual Service Improvement (CSI) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.

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Days : 2
Price :

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Description

ITIL Training Course Objectives

  • Focus on the managerial and control aspects of the operational environment with regard to Continual Service Improvement.
  • Educate IT Professionals in the value of IT Continual Service Improvement. 

Audience Profile

  • CIOs, CTOs, Managers, Supervisory Staff
  • Team Leaders, Designers, Architects, Planners,
  • IT Consultants, IT Audit Managers and IT Security Managers.
  • Candidates looking to achieve credit towards the coveted ITIL Expert designation 

Prerequisites: 

The candidate must hold (photocopy required) one of the following:

  • v3 ITIL Foundation Certificate
  • v2-v3 Foundation Bridge Certificate
  • It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the CSI processes.