ITIL Service Capability: Release, Control and Validation

In this ITIL Training Course, you will be immersed in the practical aspects of the ITIL service lifecycle and
processes associated with the release, control, and validation (RCV) of services and service
delivery. T

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Description

Overview

In this ITIL Training Course, you will be immersed in the practical aspects of the ITIL service lifecycle and
processes associated with the release, control, and validation (RCV) of services and service
delivery. The main focus of this ITIL Training Course is on the operational-level process activities and
supporting methods and approaches to executing these processes in a practical, hands-on
learning environment. This ITIL Training Course includes lecture, exercises, and scenario-based exam
questions to increase your understanding of the core disciplines of ITIL best practices and
position you to successfully complete the associated exam. The exam will be offered on the
last day of the ITIL Training Course at 1:00 pm.
The main process focus areas of this ITIL Training Course include:
€¢ Service asset and configuration management (SACM)
€¢ Change management
€¢ Change evaluation
€¢ Release and deployment management
€¢ Service validation and testing
€¢ Request fulfillment
€¢ Knowledge management

What You’ll Learn
€¢ Importance of Service Management as a practice concept and Service Transition
principals, purpose, and objective
€¢ Importance of ITIL Release, Control, and Validation while providing service
€¢ How all processes in ITIL Release, Control, and Validation interact with other Service
Lifecycle Processes
€¢ Processes, activities, methods, and functions used in each of the ITIL Release, Control,
and Validation processes
€¢ How to use the ITIL Release, Control, and Validation processes, activities, and functions
to achieve operational excellence
€¢ Measure ITIL Release, Control, and Validation
€¢ Importance of IT Security and its contributions to ITIL Release, Control, and Validation
€¢ Technology and implementation considerations surrounding ITIL Release, Control, and
Validation
€¢ Challenges, critical success factors, and risks associated with ITIL Release, Control and
Validation
Who Needs to Attend
€¢ IT operations, technical, or IT management personnel requiring more information about
ITIL best practices
€¢ Anyone responsible for managing, implementing, or consulting on ITIL processes within
IT or in conjunction with IT

Prerequisites
€¢ ITIL Foundation Certification (v3 or newer) required
€¢ Two to four years of relevant work experience
€¢ To prepare for the end-of-class exam, it is recommended that you review the 2011
editions of the ITIL publications Service Operation (ISBN 9780113313075) and Service
Transition (ISBN 9780113313068) and complete at least 12 hours of personal study