ITIL® Continual Service Improvement Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

Days :
Price :

CAD$950.00

Description

  • Course 01 – Course Introduction – 11mTopic A – Course Organization
    Topic B – Course Conventions & Agenda
  • Course 02 – Continual Service ImprovementAccess Now – 42mTopic A – Introduction to CSI
    Topic B – Principles of CSI
    Topic C – CSI Summary
  • Course 03 – 7-Step Improvement Process – 46mTopic A – 7-Step Improvement Introduction
    Topic B – 7-Step Improvement Activities
    Topic C – Lifecycle Integration
    Topic D – 7-Step Improvement Context
    Topic E – 7-Step Improvement Process Summary
  • Course 04 – Reporting, Methods & Technology – 1hr 1mTopic A – Reporting & Measurement
    Topic B – CSI Methods & Techniques
    Topic C – Technology for CSI
    Topic D – Reporting, Methods & Technology Summary
  • Course 05 – CSI Organization & Implementation – 42mTopic A – Organizing for CSI
    Topic B – Implementing CSI
    Topic C – CSI Technology & Implementation Summary