ITIL® Continual Service Improvement Series

Description

• Course 01 – Course Introduction – 11mTopic A – Course Organization
  Topic B – Course Conventions & Agenda
• Course 02 – Continual Service ImprovementAccess Now – 42mTopic A – Introduction to CSI
  Topic B – Principles of CSI
  Topic C – CSI Summary
• Course 03 – 7-Step Improvement Process – 46mTopic A – 7-Step Improvement Introduction
  Topic B – 7-Step Improvement Activities
  Topic C – Lifecycle Integration
  Topic D – 7-Step Improvement Context
  Topic E – 7-Step Improvement Process Summary
• Course 04 – Reporting, Methods & Technology – 1hr 1mTopic A – Reporting & Measurement
  Topic B – CSI Methods & Techniques
  Topic C – Technology for CSI
  Topic D – Reporting, Methods & Technology Summary
• Course 05 – CSI Organization & Implementation – 42mTopic A – Organizing for CSI
  Topic B – Implementing CSI
  Topic C – CSI Technology & Implementation Summary