Description
- Course 01 – Course Introduction – 11mTopic A – Course Organization
Topic B – Course Conventions & Agenda - Course 02 – Continual Service ImprovementAccess Now – 42mTopic A – Introduction to CSI
Topic B – Principles of CSI
Topic C – CSI Summary - Course 03 – 7-Step Improvement Process – 46mTopic A – 7-Step Improvement Introduction
Topic B – 7-Step Improvement Activities
Topic C – Lifecycle Integration
Topic D – 7-Step Improvement Context
Topic E – 7-Step Improvement Process Summary - Course 04 – Reporting, Methods & Technology – 1hr 1mTopic A – Reporting & Measurement
Topic B – CSI Methods & Techniques
Topic C – Technology for CSI
Topic D – Reporting, Methods & Technology Summary - Course 05 – CSI Organization & Implementation – 42mTopic A – Organizing for CSI
Topic B – Implementing CSI
Topic C – CSI Technology & Implementation Summary
