Description
Course 01 – Course Introduction – 15m
Topic A – Course Organization
Topic B – Course Conventions
Topic C – Course Agenda
Course 02 – Introduction to ITSM – 53m
Topic A – ITSM as a Practice
Topic B – ITSM Lifecycle
Topic C – ITSM Summary
Topic D – Review of Course Quiz
Course 03 – Continual Service Improvement – 38m
Topic A – CSI Introduction
Topic B – 7-Step Improvement Process
Topic C – CSI Summary
Topic D – Review of Course Quiz
Course 04 – Service Operation – 1hr 54m
Topic A – Introduction to Service Operation
Topic B – Service Operation Processes
Topic C – Service Operation Functions
Topic D – Service Operation Summary
Topic E – Review of Course Quiz
Course 05 – Service Transition – 1hr 19m
Topic A – Introduction to Service Transition
Topic B – Service Transition Processes
Topic C – Summary of Service Transition
Topic D – Review of Course Quiz
Course 06 – Service Design – 1hr 40m
Topic A – Service Design Introduction
Topic B – Service Design Processes
Topic C – Service Design Summary
Topic D – Review of Course Quiz
Course 07 – Service Strategy 58m
Topic A – Service Strategy Introduction
Topic B – Service Strategy Activities
Topic C – Service Strategy Summary
Topic D – Review of Course Quiz
