ITIL Training Course Objectives
- Focus on the managerial and control aspects of the operational environment with regard to Continual Service Improvement.
- Educate IT Professionals in the value of IT Continual Service Improvement.
- CIOs, CTOs, Managers, Supervisory Staff
- Team Leaders, Designers, Architects, Planners,
- IT Consultants, IT Audit Managers and IT Security Managers.
- Candidates looking to achieve credit towards the coveted ITIL Expert designation
The candidate must hold (photocopy required) one of the following:
- v3 ITIL Foundation Certificate
- v2-v3 Foundation Bridge Certificate
- It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the CSI processes.