ITIL® Orientation Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

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ITIL® Orientation Series
Course 01 – ITIL’s Lifecycle Approach to IT Service Management

Topic A: Introduction to IT Service Management – The Continual Improvement of IT Services
Topic B: Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
Topic C: Service Strategy – Service Value Planned
Topic D: Service Design – Service Value Modeled
Topic E: Service Transition – Service Value Implemented
Topic F: Service Operation – Service Value Delivered & Supported
Topic G: Continual Service Improvement – Sustaining Service Value
Topic H: ITIL® Orientation Summary
Training Final Exam

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