ITIL® Planning, Protection & Optimization Series

Description

• Course 01 – Course Introduction – 12mTopic A – Course Organization
  Topic B – Course Conventions & Agenda
• Course 02 – Planning, Protection & Optimization – 52mTopic A – Introduction to Planning, Protection & Optimization
  Topic B – Principles
  Topic C – PPO Summary
• Course 03 – PPO Processes – 3h 19mTopic A – Availability Management
  Topic B – Capacity Management
  Topic C – IT Service Continuity Management
  Topic D – Information Security Management
  Topic E – Demand Management
  Topic F – PPO Processes Summary
• Course 04 – Organize & Implement – 1hr 1mTopic A – Organize for PPO
  Topic B – Technology Considerations
  Topic C – Implementing PPO
  Topic D – Organization & Implement Summary