ITIL® Release, Control & Validation Series

Description

• Course 01 – Course Introduction – 12m

  Topic A – Course Organization
  Topic B – Course Conventions & Agenda

• Course 02 – Release, Control & Validation – 36m

  Topic A – Introduction to Release, Control & Validation
  Topic B – Release, Control & Validation Principles
  Topic C – Release, Control & Validation Summary

• Course 03 – RCV Processes – 4h 12m

  Topic A – Change Management
  Topic B – Service Asset & Configuration Management
  Topic C – Release & Deployment Management
  Topic D – Service Validation & Testing
  Topic E – Request Fulfillment
  Topic F – Change Evaluation
  Topic G – Knowledge Management
  Topic H – RCV Processes Summary

• Course 04 – Organizing & Technology – 1hr 8m

  Topic A – Organizing RCV
  Topic B – Release Control & Validation Technology
  Topic C – Implementing RCV
  Topic D – Organization & Technology Summary