Description
Course 01 – Course Introduction – 14m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Service Design – 56m
Topic A – Introduction to Service Design
Topic B – Service Design Principles
Topic C – Service Design Summary
Course 03 – Service Design Activities – 46m
Topic A – Introduction to Design Activities
Topic B – 5-Aspects of Service Design
Topic C – Subsequent Design Activities
Topic D – Service Design Activities Summary
Course 04 – Service Design Processes – 4hr 32m
Topic A – Design Coordination
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Availability Management
Topic E – Capacity Management
Topic F – IT Service Continuity Management
Topic G – Information Security Management
Topic H – Supplier Management
Topic I – Service Design Processes Summary
Course 05 – Technology, Organization & Implementation – 1h 2m
Topic A – Technology-Related Activities
Topic B – Organizing for Service Design
Topic C – Implementing Service Design
Topic D – Technology, Organization & Implementation Summary
