Description
Course 01 – Course Introduction – 12m
Topic A – Course Organization
Topic B – Course Conventions & Agenda
Course 02 – Service Strategy – 1h
Topic A – Introduction to Service Strategy
Topic B – Service Provider Types
Topic C – Service Structures
Topic D – The 4-Ps of Strategy
Topic E – Service Strategy Summary
Course 03 – Services & Strategy – 50m
Topic A – Defining Services & Market Spaces
Topic B – Service Strategy Across the Lifecycle
Topic C – Services & Strategy Summary
Course 04 – Service Strategy Processes – 2h 55m
Topic A – Strategy Management for IT Services Introduction
Topic B – Service Portfolio Management
Topic C – Financial Management
Topic D – Demand Management
Topic E – Business Relationship Management
Topic F – Service Strategy Processes Summary
Course 05 – Organizing & Sourcing – 44m
Topic A – Strategy & Governance
Topic B – Strategy & Organization
Topic C – Sourcing Strategy
Topic D – Organization & Sourcing Summary
Course 06 – Implementation – 26m
Topic A – Technology Considerations
Topic B – Implementation
Topic C – Challenges, Risks & CSFs
Topic D – Implementation Summary
