ITIL® Continual Service Improvement Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Price :

$950.00

Description

  • Course 01 – Course Introduction – 11m

    Topic A – Course Organization
    Topic B – Course Conventions & Agenda

  • Course 02 – Continual Service ImprovementAccess Now – 42m

    Topic A – Introduction to CSI
    Topic B – Principles of CSI
    Topic C – CSI Summary

  • Course 03 – 7-Step Improvement Process – 46m

    Topic A – 7-Step Improvement Introduction
    Topic B – 7-Step Improvement Activities
    Topic C – Lifecycle Integration
    Topic D – 7-Step Improvement Context
    Topic E – 7-Step Improvement Process Summary

  • Course 04 – Reporting, Methods & Technology – 1hr 1m

    Topic A – Reporting & Measurement
    Topic B – CSI Methods & Techniques
    Topic C – Technology for CSI
    Topic D – Reporting, Methods & Technology Summary

  • Course 05 – CSI Organization & Implementation – 42m

    Topic A – Organizing for CSI
    Topic B – Implementing CSI
    Topic C – CSI Technology & Implementation Summary

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