ITIL® Managing Across the Lifecycle Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Price : CAD

$950.00

Description

  • Course 01 – Course Introduction 19m

    Topic A – Course Organization
    Topic B – Course Conventions & Agenda

  • Course 02 – Introduction to Managing Across the LifecycleAccess Now – 1h 5m

    Topic A – The Practice of Service Management
    Topic B – Service Value Across the Lifecycle
    Topic C – Other Key Concepts
    Topic D – Introduction to MaLC Summary

  • Course 03 – Stakeholder Management & Communication – 40m

    Topic A – Stakeholder Management
    Topic B – Stakeholder Communication
    Topic C – Stakeholder Management & Communication Summary

Course 04 – Process Integration – 2hr 51m

Topic A – Process Integration Across the Lifecycle
Topic B – Service Strategy
Topic C – Service Design
Topic D – Service Transition
Topic E – Service Operation
Topic F – Continual Service Improvement
Topic G – Process Integration Summary

Course 05 – Managing Services Across the Lifecycle – 1h 13m

Topic A – Stakeholder Needs
Topic B – Managing Cross-Lifecycle Processes
Topic C – Implementing & Improving Services
Topic D – Challenges, CSFs & Risks
Topic E – Managing Services Across the Lifecycle Summary

Course 06 – Governance – 1h 14m

Topic A – Governance
Topic B – Organizational Structure
Topic C – Service Provider Types
Topic D – Governance Summary

Course 07 – Measurement- 50m

Topic A – Measuring
Topic B – Measurement Frameworks
Topic C – Measurement Summary

Course 08 – Implement & Improving – 1h 34m

Topic A – Implementing Service Management
Topic B – Assessing Service Management
Topic C – Improving Service Management
Topic D – Key Considerations
Topic E – Implementing & Improving Summary

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