ITIL® Practitioner Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Price :

$950.00

Description

  • Course 01 – Course Introduction – 14 minuntes
  • Topic A – Course Introduction
  • Course 02 – ITSM Continual Improvement – 2hr 21m
  • Topic A – Learning Objectives
    Topic B – Selecting a Management System
    Topic C – Systems Thinking
    Topic D – The 4Ps
    Topic E – Communication & Management Systems
    Topic F – Organizational Capabilities
    Topic G – Adopt, Adapt & Realize
    Topic H – Outside-in vs Inside-out Thinking
    Topic I – Defining a Service
    Topic J – Metrics & Measurement
    Topic K – Improvement, the Practitioner & CSI
    Topic L – Driving IT Service Management Summary
    Topic M – Checkpoint
  • Course 03 – Principles Themes – 53m

Topic A – Learning Objectives
Topic B – Principles
Topic C – Themes
Topic D – Principles & Themes in Practice
Topic E – Principles & Themes Summary
Topic F – Checkpoint

  • Course 04 – Organizational Change Management (OCM) – 46mTopic A – Learning Objectives
    Topic B – Role & Impact of OCM on Improvement
    Topic C – OCM Activities
    Topic D – OCM & Systems Thinking
    Topic E – OCM Summary
    Topic F – Checkpoint
  • Course 05 – Effective Communication to enable CSI 37mTopic A – Learning Objectives
    Topic B – Value, Importance & Benefit of Good Communication
    Topic C – Principles of Communication
    Topic D – Role of Influence
    Topic E – Communication Summary
    Topic F – Checkpoint

Course 06 – Use Metrics & Measurement – 52m

Topic A – Learning Objectives
Topic B – CSFs, KPIs & Improvement
Topic C – Analyze CSFs & KPIs in Context
Topic D – Assessments
Topic E – Design a Report
Topic F – Use Metrics & Measurement Summary
Topic G – Checkpoint

Course 07 – CSI Approach – 55m

Topic A – Learning Objectives
Topic B – It Depends
Topic C – CSI Approach Deconstructed
Topic D – Goal Question Metric (GQM) Approach Introduction
Topic E – CSI Approach Summary
Topic F – Checkpoint

Course 08 – Integrating CSI with ITIL & Beyond 46m

Topic A – Learning Objectives
Topic B – CSI Approach for the ITIL Practitioner
Topic C – CSI Approach in ITIL
Topic D – CSI Approach, PRINCE2 & RESILIA
Topic E – Integrating CSI with ITIL & Beyond Summary
Topic F – Checkpoint

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