ITIL® Service Design Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Price : CAD

$950.00

Description

Course 01 – Course Introduction – 14m

Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Design – 56m

Topic A – Introduction to Service Design
Topic B – Service Design Principles
Topic C – Service Design Summary

Course 03 – Service Design Activities – 46m

Topic A – Introduction to Design Activities
Topic B – 5-Aspects of Service Design
Topic C – Subsequent Design Activities
Topic D – Service Design Activities Summary

Course 04 – Service Design Processes – 4hr 32m

Topic A – Design Coordination
Topic B – Service Catalog Management
Topic C – Service Level Management
Topic D – Availability Management
Topic E – Capacity Management
Topic F – IT Service Continuity Management
Topic G – Information Security Management
Topic H – Supplier Management
Topic I – Service Design Processes Summary

Course 05 – Technology, Organization & Implementation – 1h 2m

Topic A – Technology-Related Activities
Topic B – Organizing for Service Design
Topic C – Implementing Service Design
Topic D – Technology, Organization & Implementation Summary

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