ITIL® Service Strategy Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Price : CAD

$950.00

Description

Course 01 – Course Introduction – 12m

Topic A – Course Organization
Topic B – Course Conventions & Agenda

Course 02 – Service Strategy – 1h

Topic A – Introduction to Service Strategy
Topic B – Service Provider Types
Topic C – Service Structures
Topic D – The 4-Ps of Strategy
Topic E – Service Strategy Summary

Course 03 – Services & Strategy – 50m

Topic A – Defining Services & Market Spaces
Topic B – Service Strategy Across the Lifecycle
Topic C – Services & Strategy Summary

Course 04 – Service Strategy Processes – 2h 55m

Topic A – Strategy Management for IT Services Introduction
Topic B – Service Portfolio Management
Topic C – Financial Management
Topic D – Demand Management
Topic E – Business Relationship Management
Topic F – Service Strategy Processes Summary

Course 05 – Organizing & Sourcing – 44m

Topic A – Strategy & Governance
Topic B – Strategy & Organization
Topic C – Sourcing Strategy
Topic D – Organization & Sourcing Summary

Course 06 – Implementation – 26m

Topic A – Technology Considerations
Topic B – Implementation
Topic C – Challenges, Risks & CSFs
Topic D – Implementation Summary

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