50524: Installing and Configuring Service Level Dashboard

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Description

About this Course

This two-day instructor-led courseprovides students with the knowledge and skills to create Service LevelDashboards to monitor the Service Level Objectives defined in System CenterOperations Manager 2007 R2.

Audience Profile

This course is intended for ITProfessionals responsible for building dashboard representations of ServiceLevel Agreements.

At Course Completion

After completing this course, studentswill be able to:

  • Configure objects within System Center Operations Manager 2007 R2to support Service Level Objectives.
  • Create Service Level Objectives within System Center OperationsManager 2007 R2.
  • Install and configure Service Level Desktop 2.0.
  • Configure settings and permissions on the Service Level Desktop.
  • Create new Service Level Desktop sites and site collections.

Prerequisites

Before attending this course, studentsmust have:

  • Understanding of SharePoint Services 3.0.
  • Understanding of System Center Operations Manager 2007 R2.
  • Understanding of Service Level Agreements.

Course Outline

Module 1: What is the Service Level Dashboard

This module explains what the ServiceLevel Dashboard is and how it functions within the System Center OperationsManager 2007 R2 Management Group.

Lessons

  • Service Level Dashboard Overview
  • System Center Operations Manager 2007R2
  • Windows SharePoint Services 3.0 SP1
  • Web Parts
  • Service Level Dashboard Audience 

After completing this module, students will be able to:

  • Understand what the Service LevelDashboard is
  • Understand the System CenterOperations Manager 2007 R2 requirements
  • Understand the Windows SharePointServices 3.0 SP1 requirements
  • Understand what Web Parts are
  • Module 2: Configuring System Center Operations Manager 2007 R2

This module explains how to ConfigureSystem Center Operations Manager 2007 R2 to support the Service Level Desktop.

Lessons

  • Management Pack Components
  • Service Level Objectives

Lab: Creating a Group

  • Create a Group to support a ServiceLevel Objective
  • Lab: Creating Availability Service Level Objective
  • Create a Service Level Objective tomonitor SQL Server Uptime
  • Lab: Creating Service Level Objectives
  • Create a Service Level Objective tomonitor server availability and performance criteria

After completing this module, students will be able to:

  • Explain the tie-in between SystemCenter Operations Manager 2007 R2 and Service Level Dashboard.
  • Explain what a Service Level Objectiveis.

    Module 3: Installing Service Level Dashboard

This module explains how to installthe Service Level Dashboard.

Lessons

  • Prerequisites
  • Installing the Service Level Dashboard 

Lab: Installing the Service Level Dashboard

  • Install the Service Level Dashboard
  • After completing this module, studentswill be able to:
  • Explain how to install the ServiceLevel Dashboard
  • Successfully install the Service LevelDashboard

Module 4: Configuring the Service Level Dashboard

This module explains how to installthe Service Level Dashboard.

Lessons

  • Configuring the Initial DashboardSettings
  • Granting Permissions
  • Creating Additional Service LevelDashboard Sites

Lab: Configuring Initial Dashboard Settings

  • Configure the settings to enable theService Level Dashboard web parts

Lab: Viewing and Changing the Display

  • Alter the display using the Parameterssection

Lab: Creating a New Site

  • Create a new Service Level Dashboardsite within the existing Service Level Dashboard

Lab: Creating a New Site Collection

  • Install a new Service Level Dashboard

After completing this module, students will be able to:

  • Perform initial configuration tasks
  • Alter the display of information
  • Configure permissions for users
  • Create new sites and site collections
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