80542: Customization and Configuration in Microsoft Dynamics CRM 2013

Can’t find the right date? Consider a self study option. Get immediate access to online training videos, course materials and exam prep guides. Check out our Microsoft Self Study Courses >>>.

All Prices Are in Candian Dollars

Price :

  • Notify me

    Please leave your email and date you wish to take a course.
    • Date Format: DD slash MM slash YYYY


About this Course

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.



A working knowledge of how to use Microsoft Dynamics CRM 2011. It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2011 or 2013 applications training. Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality.


Audience Profile

This training is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.


At Course Completion

  • Design and implement strategies for the creation of Business Units and Security Roles
  • Configure Microsoft Dynamics CRM Users and Teams
  • Describe the principles of customizing the system
  • Create and configure fields for both custom and system entities
  • Create and configure custom entities, including standard and activity entities
  • Design, create and configure relationships between entities
  • Create and configure Views, Charts and Forms for both system and custom entities
  • Implement Field Security and Access Team Templates in Microsoft Dynamics CRM
  • Design, create and configure Solutions in Microsoft Dynamics CRM
  • Design, create and configure Business Rules and Business Process Flows to guide users through their work 


Course Outline


Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013



  • Customization or Development?
  • Microsoft Dynamics CRM Solutions
  • Introduction to Entity Customization  


Lab: Create a Solution and publisher


Module 2: Building a Security Model in Microsoft Dynamics CRM 2013



  • Introduction to Business Units
  • Overview of Security Roles
  • User Management Overview
  • Team Management Overview
  • Teams and Sharing
  • Manage Security Roles for Users and Teams 

Lab: Configure Security Roles

Lab: Configure User Access


Module 3: Customizing Entities



  • Entity Customization Concepts
  • Create a Custom Entity
  • Additional Entity Properties
  • Modifying the Configuration of an Entity


Lab: Create Custom Entities

Lab: Create a Custom Activity Entity


Module 4: Customizing Fields



  • Field Data Types
  • Field Display Formats
  • Field Properties
  • Customize Existing Fields
  • Configure Option Sets
  • Status and Status Reason Fields
  • Delete Fields


Lab: Create and Modify a Global Option Set


Module 5: Managing Relationships



  • Types of Entity Relationships
  • Create Entity Relationships
  • 1:N Relationship Behavior
  • Field Mappings in 1:N Relationships
  • Connections and Connection Roles


Lab: Create New Relationships

Lab: Customize Relationship Mappings


Module 6: Customizing Forms



  • Form Customization Overview
  • Create and Modify Forms
  • Quick Create and Quick View Forms
  • Manage Multiple Forms
  • Mobile Clients


Lab: Modify Form Layout and Add Fields

Lab: Create a Role-Based Form for the Competitor entity.


Module 7: Configuring Business Rules



  • Configure Business Rules

Lab: Create a Business Rule


Module 8: Customizing Views



  • View Customization Concepts
  • System Views
  • Create Custom Views
  • Remove Unwanted Views


Lab: Modify a Quick Find View

Lab: Create Custom Views


Module 9: Customizing Charts and Dashboards



  • Create and Modify Charts
  • Export and Import Charts
  • Create and Modify Dashboards


Lab: Create a Custom Chart

Lab: Create a Dashboard


Module 10: Additional Security Options



  • Field Security
  • Access Team Templates
  • Auditing Overview


Lab: Configure Field Security

Lab: Create and Configure an Access Team Template


Module 11: Business Process Flows



  • Business Process Flows


Lab: Create a Multi-Entity Business Process Flow Additional Reading


All search results