ITIL® Service Offerings & Agreements Series

The Bundle Includes:
1-year access to high quality online training videos
Electronic Book (Workbook / Lab Guide)
Exam prep Guide
Exam voucher

All Prices Are in Candian Dollars

Days :
Price :

$950.00

course is guaranteed to run

Description

  • Course 01 – Course Introduction – 12mTopic A – Course Organization
    Topic B – Course Conventions & Agenda
  • Course 02 – Service Offerings & Agreements – 39mTopic A – Introduction to Service Offerings & Agreements
    Topic B – Service Offerings & Agreements Principles
    Topic C – Service Offerings & Agreements Context
    Topic D – Service Offerings & Agreements Summary
  • Course 03 – SOA Processes – 4h 2mTopic A – Service Portfolio Management
    Topic B – Service Catalog Management
    Topic C – Service Level Management
    Topic D – Demand Management
    Topic E – Supplier Management
    Topic F – Financial Management
    Topic G – Business Relationship Management
    Topic H – SOA Processes Summary
  • Course 04 – Organizing, Technology & Implementation – 37mTopic A – Organizing for SOA
    Topic B – SOA Technology & Implementation
    Topic C – Organizing, Technology & Implementation Summary