Description
Who should attend
Anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users.
Prerequisites
Recommended knowledge:
- macOS familiarity
- Basic computer navigation skills
Course Objectives
What you’ll learn:
- System utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV).
Outline: macOS Support Essentials 11 (Big Sur) (MAC101-111)
Installation and Configuration
- Introduction to macOS
- Update, Upgrade, or Reinstall macOS
- Set Up and Configure macOS
- Use the Command Line
- Use macOS Recovery
- Update macOS
User Accounts
- Manage User Accounts
- Manage User Home Folders
- Manage Security and Privacy
- Manage Password Changes
File Systems
- Manage File Systems and Storage
- Manage FileVault
- Manage Permissions and Sharing
- Use Hidden Items, Shortcuts, and File Archives
Data Management
- Manage System Resources
- Use Metadata, Spotlight, and Siri
- Manage Time Machine
Apps and Processes
- Install Apps
- Manage Files
- Manage and Troubleshoot Apps
Network Configuration
- Manage Basic Network Settings
- Manage Advanced Network Settings
- Troubleshoot Network Issues
Network Services
- Manage Network Services
- Manage Host Sharing and Personal Firewall
System Management
- Troubleshoot Peripherals
- Manage Printers and Scanners
- Troubleshoot Startup and System Issues
