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How to prevent problems before they start and stay focused on ways to create meaningful exchanges
Fact: “30% to 40% of a managers daily activities are devoted to dealing with some form of conflict.

The reality is that conflict at work is inevitable and no workplace is without difficult people. Imagine feeling less stressed and more confident when dealing with difficult team members or your manager. Become more productive and satisfied at work by being able to get projects and tasks involving others moving. Above all having a plan and staying calm in tense situations so you can rise above it all and show leadership.

Participants in this workshop will learn effective techniques to manage their own negative reactions and emotions so they can focus on ways to seek a resolution on issues. As part of ultimateITcourses’s applied approach to learning, includes returning to work with a plan you can apply right away to a difficult situation.

Participants in this workshop will:

  • Learn to recognize how their own attitudes and how their actions impact on others
  • Find new and effective techniques for managing negative emotions.
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from difficult situations
  • Learn techniques for managing and dealing with anger

Who will benefit?

  • Anyone who wants to learn how to work through difficult situations in the workplace to become more effective at their jobs
  • Those that are working on a team project
  • New managers

Course Outline

Introduction and Course Overview
Get to know other participants and discuss what will take place during the workshop.  Participants will also have an opportunity to identify their personal learning objectives.

Reciprocal Relationships
Examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy.

Dealing with Change
During this session, participants will examine change through a panel discussion and small group work.

The Agreement Frame
Anthony Robbins, and many other communicators, suggests we become skillful at using what he calls The Agreement Frame. This session will explore this idea and practice applying it.

The Ten Commandments of Change
Sam Deep and Lyle Sussman suggest there are ten commandments associated with change. Participants will look at these commandments and see how they can be applied.

Preventing Problems
There are several key ways that we can prevent problems from occurring. These methods will be examined in a lecture and in small group work.

Dealing with Problems
Participants will work in small groups to explore eight ways of dealing with problems.

Causes of Difficult Behavior
This lecture will look at the four fears that everyone has and how we can cope with them.

The Five-Step Process
During this session, we will look at a five-step process that can help participants resolve conflict.

Changing Yourself
Earlier we discussed how our attitudes and actions impact others. In this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

Why Don’t People Do What They Are Supposed To?
There are many possible answers to this question and we focus on the ten most common reasons.

Managing Anger
This session will share some techniques others have used to manage their anger. Participants will be encouraged to share their own experiences and techniques.

De-Stress Options You Can Use Right Now!
To conclude the day, we will look at five techniques participants can use to unwind. We will also share a list of coping thoughts.

Workshop Wrap-Up
At the end of the day, participants will have an opportunity to ask final questions and create an action plan.

 *Source: Thomas Watson and Hoffman, 1996