ITIL Version 5 Foundation provides an introduction to the latest iteration of the ITIL framework for IT service management (ITSM). Students learn the ITIL service value system, the ITIL guiding principles, the four dimensions of service management, and the core ITIL management practices. This course prepares participants to understand and apply ITIL concepts within their IT organizations and lays the groundwork for ITIL professional certifications.
What You Will Learn
- Understand the ITIL service value system and how its components work together to create value
- Apply the seven ITIL guiding principles to guide decisions and actions in an ITSM context
- Describe the four dimensions of service management and how they impact service delivery
- Understand the purpose and key activities of core ITIL management practices
- Relate ITIL concepts to practical IT service management scenarios within organizations
Who Should Attend
IT professionals, service management practitioners, and anyone new to ITIL who wants to understand the current ITIL framework for managing IT services.
Prerequisites
No formal prerequisites are required. General IT industry experience is helpful.
