ITIL® 4 Specialist: Create, Deliver and Support (CDS) is a module in the ITIL 4 Managing Professional stream that focuses on the end-to-end delivery of IT services. Students learn to integrate service design, transition, delivery, and support activities using ITIL 4 practices, apply service value stream thinking, manage service desk operations, and use tooling and data analytics to continuously improve service delivery performance.
What You Will Learn
- Design IT services using ITIL 4 service value chain activities and relevant management practices
- Manage service requests, incidents, problems, and change enablement effectively as integrated practices
- Build and manage effective service desk operations and multi-level support structures
- Apply value stream mapping to analyse and improve end-to-end service delivery workflows
- Use metrics, tooling, and automation to measure and continuously improve service performance
Who Should Attend
IT service managers, service desk managers, and ITSM practitioners responsible for delivering and supporting IT services and working toward ITIL 4 Managing Professional designation.
Prerequisites
ITIL 4 Foundation certification is required. Practical ITSM experience is recommended.
