Network Security Support Engineer is a Fortinet NSE 5 course designed for support engineers and network security professionals responsible for diagnosing and resolving issues in FortiGate-based security environments. Students learn advanced FortiOS diagnostic tools, traffic flow analysis, VPN troubleshooting, log analysis, and the structured approach to case management required when working with Fortinet technical support.
What You Will Learn
- Use FortiGate diagnostic commands, debug flow, and packet capture to trace traffic issues
- Troubleshoot policy matching, NAT, routing, and session table problems systematically
- Diagnose and resolve IPsec VPN and SSL VPN connectivity failures
- Analyse FortiGate logs and use FortiAnalyzer for root cause investigation
- Apply Fortinet TAC support processes and efficiently escalate complex issues
Who Should Attend
Network security support engineers, TAC engineers, and administrators who resolve complex FortiGate issues in enterprise environments.
Prerequisites
NSE 4 FortiGate Security and Infrastructure or equivalent hands-on FortiGate experience in a production environment.
