This course covers the configuration of Dynamics 365 customer experience applications including Sales, Customer Service, and Customer Insights. You learn how to set up entities, business rules, forms, views, and automation to support business processes.
Topics include Dataverse configuration, security model setup, model-driven app customization, Power Automate integration, and solution management. The course suits functional consultants and administrators who configure Dynamics 365 to meet specific business requirements.
By the end of the course, you will be able to configure a Dynamics 365 customer experience environment that supports real business workflows.
