This course covers the ITIL 4 Drive Stakeholder Value (DSV) module, one of four modules required for the ITIL 4 Managing Professional designation. You learn how to design and manage customer journeys, build effective service relationships, and apply communication and engagement techniques that drive shared value.
Topics include customer journey mapping, demand and opportunity management, service design, service relationship management, and stakeholder communication. The course suits ITIL 4 Foundation-certified professionals working in IT service management roles who want to progress toward the Managing Professional designation.
By the end of the course, you will be prepared to sit the DSV module exam and apply stakeholder engagement techniques in your ITSM practice.
