Introduction to Microsoft 365 and AI administration is a foundational course for administrators beginning their journey with Microsoft 365 management. Students learn to navigate the Microsoft 365 admin center, manage users and licenses, understand the Microsoft 365 service landscape including core workloads and AI features, apply basic security settings, and understand governance considerations for AI tools including Microsoft 365 Copilot.
What You Will Learn
- Navigate the Microsoft 365 admin center and understand the role of a Microsoft 365 administrator
- Manage user accounts, groups, and Microsoft 365 licenses at scale
- Understand the Microsoft 365 service portfolio including Exchange Online, Teams, SharePoint, and Copilot
- Configure basic tenant security settings including multi-factor authentication and conditional access
- Understand AI governance in Microsoft 365 including Copilot licensing, usage reports, and data governance
Who Should Attend
New Microsoft 365 administrators, helpdesk engineers, and IT professionals beginning to manage a Microsoft 365 tenant.
Prerequisites
Basic IT knowledge and familiarity with Microsoft 365 applications as an end user. No prior administration experience required.
